Borderlands CEO on Game Discontent: Seek Refunds

Gearbox's CEO has advised a dissatisfied PC player of Borderlands 4 to simply request a refund if they are unhappy with the game. Read on for more details regarding Randy Pitchford’s recent statements addressing disappointed PC players and performance dips on the PlayStation 5 Pro.

Ongoing Optimization Concerns in Borderlands 4

Gearbox CEO Recommends Unhappy PC Players Seek Refunds

Borderlands 4 remains under fire from its community due to suboptimal performance on PC, prompting Gearbox CEO Randy Pitchford to propose that discontented players pursue Steam refunds. Responding to a fan's tweet on September 16, Pitchford remarked that "the game is the game," emphasizing that the development team has provided ample settings for players to adjust the game to their preferences.

Although the CEO's assertion that the game runs optimally on PCs was met with swift backlash, his latest comments have further fueled community criticism. Pitchford encouraged players to utilize DLSS and frame generation technologies, yet many disagree that these features adequately resolve the core optimization challenges.

Despite persistent performance problems and a "Mixed" reception on Steam, Borderlands 4 continues to break franchise records. Current data from SteamDB indicates the game has surpassed 300,000 simultaneous players.

Here at Game8, we awarded Borderlands 4 a score of 82 out of 100 for refining and improving upon the foundations of its predecessor. Regrettably, technical glitches and performance inconsistencies hinder it from achieving its full potential. For our complete evaluation of Borderlands 4, see our detailed review below!