Application Description

Dynamic Real-Time Scheduling with Permanent Connection to Your Employees

FLS MOBILE FLOW EDITION

Our vision is to provide a mobile field service solution that harnesses the power of digital transformation, supporting your on-site employees efficiently and seamlessly, without adding to their workload.

The FLS MOBILE App (FLOW EDITION) streamlines the entire process by enabling transparent, paperless call management, thereby enhancing overall efficiency. This allows your field service team to concentrate on what truly matters – delivering exceptional customer satisfaction.

From timely notifications about the engineer's arrival or deliveries at the customer’s location via text message to live on-route tracking, we minimize customer wait times.

Our dynamic route scheduling system, FLS Real-Time-Scheduling, ensures maximum flexibility, allowing for the seamless integration of same-day and ad-hoc requests into the route plan.

The Next Level: Fully Digital Workflow Processes in an App – FLS MOBILE FLOW EDITION

Are you currently modeling your processes using the BPMN standard, or do you plan to in the future?

Now, you can effortlessly transfer these processes to your field service app. The app offers an intuitive and user-friendly interface, integrating your field service operations with the specific queries and process steps required for each individual service case.

FEATURES AT A GLANCE

• BPMN Workflow Tool Set: Easily map and flexibly compile workflow processes in the BPMN standard. This tool set facilitates the rapid and compact digitization of processes.

• User and Role Reference: Provides clear, simple, and self-explanatory guidance, supporting the skill set of the engineer/driver and minimizing errors during execution.

• Data Transmission: Sends all necessary deployment data (such as customer master data, object data, and material data) to the engineer’s device, supporting offline, online, and hybrid scenarios.

• GIS Mapping: Integrates with mapping services like Google Maps or custom GEO systems.

• Partner Integration: Easily integrates partners and service providers through link sharing.

• Staff Radar: Displays the locations of nearby engineers, allowing them to seek assistance from colleagues when needed.

• Push Notifications: Sends alerts to engineers, especially in emergencies.

• Automated Customer Notifications: Informs customers of the estimated time of arrival (ETA) via text message or email, with options for live on-route tracking.

• On-Premise Data Recording: Captures call and feedback data, both online and offline.

• Independent Appointment Scheduling: Allows field engineers to set binding appointments, integrated with FLS Real-Time-Scheduling.

• Checklist and Report Management: Records checklists, reports, and updates to master data.

• Information Provision: Supplies all relevant information, including the scope and content of work, deadlines, and customer and machine/system data.

• Real-Time File Exchange: Enables the exchange of photos and documents in real time, with files in common formats (such as photos, Word, Excel, PDF) directly attachable to calls and transferable to your ERP/CRM system.

• Customizable Reports: Offers individually designable customer and call reports.

• Audit-Proof Signatures: Records signatures post-deployment for both the customer and engineer.

• Mobile Time Recording: Tracks activities and absences.

• Mobile Materials Management: Manages van stocktaking, allowing direct booking and reordering of used materials, and transparently records material exchanges between colleagues via FLS MOBILE.

  • Displays and manages material groups, locations, storage facilities, and inventory.
  • Handles serialized materials.
  • Books material movements.
  • Processes purchase or restock requests.

For any questions or further information, please call us at +49 431 239 710 or email us at: [email protected].

What's New in the Latest Version 7010.1090.80694

Last updated on Oct 25, 2024

Minor bug fixes and improvements. Install or update to the newest version to experience these enhancements!

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